Tamworth, UK, May 18, 2017 – Industry’s leading provider of artwork management solutions, Kallik, is continuing to strengthen its client facing activities to enable its customers to extend their use of Kallik’s flagship AMS360product. This initiative follows the appointment of Rob Frymus as Customer Success Manager last year, to help customers optimise their labelling and artwork processes around a single, cloud-based solution.
“Many of Kallik’s customers originally invested in AMS360 to solve a specific business challenge, whether this be for primary, secondary or tertiary print.” commented Rob. “With our customers now having successfully deployed our solution to satisfy their initial use cases, more and more are seeking to expand its use across the whole enterprise.”
Uniquely, Kallik AMS360print enables highly regulated industries including pharma, medical device, chemicals and cosmetics to bring all their labelling and artwork processes under one single platform. This vastly simplifies the artwork creation, approval and print processes across the entire supply chain – including engagement with 3rd parties. It also reduces the risk of non-compliance as each activity is recorded, time-stamped, auditable and reportable.
Recent new wins with tier 1 organisations in the medical device and chemicals verticals plus an existing client base that is extending the application of Kallik’s software, suggests that the industry sees clear benefit from adopting a flexible cloud-based approach to labelling and artwork management. As our customer base continues to grow, our client services team will be busy ensuring that as a company, we continue to develop and deliver products and services that will shorten time to market and minimise risk of non-compliance.
Commenting on the role of the client services team, Neil Gleghorn, Chief Executive Officer of Kallik adds, “As we continue to expand our business into new markets and industries, it is essential that we continue to support our existing base of customers. New capabilities we’re introducing in the product to support the needs of our new customers will have a clear impact and benefit on our installed base. It is the responsibility of the client success team to ensure every Kallik customer benefits from our ongoing investment.”